Преземи ја Своја

Delete your SVOJA account

Избриши ја СВОЈА сметката

Last updated: September 7, 2026

This page explains how to permanently delete a SVOJA account and the data associated with it. SVOJA is operated by HASE MEDIA SOLUTIONS DOOEL.

Operator / Developer: HASE MEDIA SOLUTIONS DOOEL
Product: SVOJA
Website: svoja.mk
Privacy contact: info@svoja.mk

Delete your account in the app

If you can sign in, this is the fastest deletion method:

  1. Open My Life.
  2. Tap the profile image in the top-right corner.
  3. Open Account and Settings.
  4. Tap Delete Account.
  5. Read the warning and confirm permanent deletion.

The app signs you out after a successful deletion. This action cannot be undone.

Important: deleting the SVOJA account does not automatically cancel a subscription purchased through Apple App Store or Google Play. To prevent future renewals, cancel the subscription separately in the applicable Store. Account deletion does not itself create a refund request.

Request deletion without the app

If you uninstalled SVOJA, changed devices or cannot access the app, send a deletion request from the email address registered with your SVOJA account.

Request account deletion

Email: info@svoja.mk
Subject: SVOJA Account Deletion Request

To protect your account, we will send verification instructions to the registered email address before processing the request. Never send a password, one-time login code, health record, identity document or payment information.

Data deleted with your account

After ownership is verified, deletion removes the SVOJA authentication account and account-linked records from active systems, including where present:

  • email address and account identifier;
  • tasks, reminders, calendar events, notes and preparations;
  • goals, habits and habit logs;
  • family, home and work information entered by the user;
  • finance and nutrition records;
  • hydration, wellbeing, movement and sleep records;
  • menstrual-cycle settings and entries;
  • account-owned files stored by SVOJA.
  • the server-controlled SVOJA subscription-entitlement record.

Local data on your device

Deletion started in the app also clears SVOJA's local account preferences, active notifications and registered location reminders on that device. A web request deletes server-side account data, but cannot directly erase files from a device that is offline or no longer connected. To remove any remaining local copy, uninstall SVOJA or clear its app data on each device.

Retention and exceptions

SVOJA does not apply an additional retention period to active account data after verified deletion. Limited residual copies may remain temporarily in encrypted technical backups until normal backup rotation completes, or where retention is required by law, security or abuse-prevention obligations. Such copies are not used for advertising or ordinary app functionality.

If only part of your data should be removed while the account remains active, contact info@svoja.mk and describe the category of data. We may need to verify account ownership.

Processing and confirmation

Verified requests are processed without undue delay and within the time required by applicable law. We will send confirmation to the registered email address when processing is complete or if more information is required.

Related information

Privacy Policy
Terms of Use
Support and Contact