Преземи ја Своја

Support & Contact

Поддршка и контакт

We're here if you need help with SVOJA.

For technical issues, account questions, privacy requests or general support, contact us at:

Operator: HASE MEDIA SOLUTIONS DOOEL
Email: info@svoja.mk
Website: svoja.mk

When contacting support

To help us understand your issue, you may include:

  • a short description of the problem;
  • whether you are using iPhone or Android;
  • the app version, if known;
  • a screenshot where appropriate.

Never send passwords, OTP codes or other confidential authentication information.

Privacy and account

Privacy Policy: svoja.mk/privacy-policy
Terms of Use: svoja.mk/terms-of-use
Account Deletion: svoja.mk/account-deletion

Subscriptions and purchases

Use Restore Purchases in SVOJA if an eligible Apple App Store or Google Play subscription is not shown. Subscription cancellation and refund requests are managed through the Store where the purchase was made. Cancelling normally keeps Premium active until the current entitlement expires. Deleting your SVOJA account does not cancel the Store subscription.

Report an issue

If you experience a technical problem, contact info@svoja.mk with the subject “SVOJA Support”. We will review your request and make reasonable efforts to assist you.